V12 Finance at Leonard Dews
We understand that spreading the cost of your purchase can be an important part of your decision-making process and so we have partnered with V12 Finance to make that purchase as simple as possible.
As always, our Personal Shoppers are on hand to discuss any questions you may have but we have some FAQ’s below to help.
Please note, Interest Free Finance is only available on full price* items over £500.
How Much Deposit Will I Need to Pay?
There is a minimum of 10% deposit required for all Interest Free Finance options.
How Do I Apply?
To apply for Interest Free Credit on your purchase you will firstly need to create an account with us. If you already have a Leonard Dews account, then you simply need to sign in.
1. Select the item you wish to purchase and proceed to the checkout.
2. Once you have signed in and added your delivery details you will proceed to the Payment page where you will be able to select V12 Retail Finance.
3. You will be able to select your deposit percentage.
4. Once you have selected the deposit amount, you will then be able to select your ‘Package Plan’. This is the length of time you wish to take out the finance for.
5. Once you have selected the deposit and length of finance, our calculator will show you how much you will be expected to pay per month to clear the balance. Once you are happy with this, click ‘Place Order’.
6. You will then be redirected to the V12 platform.
You will need the following information to complete your application:
- Your address history for the last 3 years.
- Your employment and income information.
- Your debit card, bank account number and sort code.
- Your email address so V12** can send you information about your application by email
7. Enter all the information required.
8. You will then be asked to pay your deposit. You can do this by credit or debit card.
9. V12 will process your application and once accepted we will receive notification. We will only be able to process your sale, and post your goods, once we receive notification that your application has been successful.
Can I Click and Collect My Order If I Pay with Interest Free Finance?
Interest Free Credit is not available for Click and Collect purchases. However, if you contact one of our Personal Shopper’s we will be able to reserve the item for you and you may come into store to complete the finance application with a member of the team.
Can I Have My Interest Free Credit Order Sent to Another Address?
All Interest Free Credit orders must be delivered to your billing address, with no exceptions. We are sorry for this inconvenience but this it to protect you.
When Will the Deposit Payment Be Taken?
Leonard Dews will process your deposit payment before your V12 application is processed. If your application is unsuccessful, we will return your deposit to you within 5-7 working days.
Returning your Order:
If you wish to return your order, then please let us know as soon as possible. Single items can be returned through the usual channels. Please see here for more information about returning your order.
If you have purchased more than one item in one order, and used v12 finance, you will need to return all the items. This is the case even if you wish to only return one item. Unfortunately, this means you will need to purchase those items you wish to keep again.
What to do if Your Order Has Been Declined:
If your credit application has been declined, you will receive a notification via email from V12. They will provide further instructions on how to dispute the decision.
When processing an Interest Free Credit application, several factors will be taken into consideration. This may include confirmation of your identity, validation of certain application details including your work status or home status, any existing commitments you may have, and any information held by credit reference agencies.
Unfortunately, Leonard Dews is unable to confirm the reason you may have been declined, due to data protection and confidentiality. This is best raised directly with V12.
What if my Application is Unsuccessful? Can I Re-apply?
Yes, of course. We suggest trying to work out why you may have been declined before you reapply.
Am I Eligible for Interest Free Finance?
Anyone over the age of 18 is eligible to apply for Interest Free Finance if they work at least 16 hours a week or are retired with an income. You must be a UK resident and have been living here for the last 36 months. You may also apply if you are self-employed, or in permanent residence with your spouse/partner who is in regular employment. If this is the case, you will need to provide additional information pertaining to their employment.
What type of information do credit reference agencies hold about me?
Some of the information held is public information. This includes electoral role information, County Court judgements, and bankruptcies. There may be information from other lenders on file, detailing any accounts you have with them, your payment history, and any outstanding balances. They may also hold information pertaining to any other applications for credit made where a credit reference search has been undertaken. It is unlikely that the result of these requests will be recorded.
How do I obtain a copy of this information?
You will need to send a cheque for £2.00 made payable to the relevant company, together with all the addresses you have lived at for the past 6 years. Details of the companies are as follows:
Consumer Services, Callcredit Limited, PO Box 491, LEEDS, LS3 1WZ
Consumer Help Desk Experian Limited PO Box 8000 Nottingham NG1 5GX
Equifax Ltd., Credit File Advice Centre. PO Box 1140. Bradford, BD1 5US
These agencies will be able to provide information relating to the addresses you have provided. If you believe any information to be incorrect, you can ask the agencies to correct it.
Interest Bearing Credit
If you wish to purchase any of our discounted items, or anything with a promotional code then Interest Bearing Finance is available. This is available via our 9.9% APR finance plan.
This is available on selected products and can be taken over 12 or 24 months. If you require a longer term, then please discuss with one of our Personal Shoppers.
*Items in the sale, or sold with a discount, are not eligible for Interest Free Finance.
** V12 are Secure Trust Bank PLC trading as V12 Retail Finance.